Terms and conditions of sale

1/ Our services

Pitch

This is an unserviced pitch for your tent, caravan or motorhome.

Your stay is calculated on the basis of a basic package that includes the pitch, the person(s) covered by the package, your equipment, your vehicle and access to the reception facilities, entertainment and shower blocks. Additional costs (extra person, extra vehicle, pets…) are not included in the package and will be added to it.

Confort package +80 m²: 1 pitch of +80 m², 2 people, 10 A electricity, 1 motorhome or 1 car with 1 tent or 1 caravan.

Confort Plus package +120 m²: 1 pitch of +120 m², 2 people, 10 A electricity, 1 motorhome or 1 car with 1 tent or 1 caravan.

Rental accommodation

Our prices include the people (according to the capacity of the accommodation), water, gas, electricity, one vehicle and access to the reception facilities, entertainment and shower blocks.

Your accommodation must be returned in the same condition on departure.

Requests for a specific pitch or unit on the campsite can only be met according to our availability on your arrival.

Key handover

Keys are handed over between 3pm and 7pm.

Additional activities

Any free or paid activity mentioned in this document may, in certain circumstances beyond our control, be modified or cancelled on your arrival on site. We cannot be held liable in this respect.

Supplements

Whatever the formula chosen, extra charges will be made for additional vehicles, pets…

Visitors are admitted after checking in at reception and paying a visitor fee (€8 per child aged 2 to 18, €10 per adult).

Our prices include VAT but not the tourist tax. The tax is invoiced together with your accommodation. It cannot be changed or refunded on your arrival on site. It is payable on arrival on site.

2/ Payment for your stay

Accepted payment methods

For both the deposit and the balance, you can pay for your booking or stay by the following methods:

bank card, holiday vouchers (chèques vacances), cash.

Payment terms

Any firm booking request from the purchaser must be made in writing and accompanied by:

• payment of a deposit of 30% of the cost of the stay,
• and the cancellation insurance premium (if taken out)

This booking is only contractually binding once the purchaser has received a booking confirmation issued by the campsite.

The balance of the stay is payable 30 days before your arrival. If the balance is not paid within the stated time, the booking is considered cancelled and our cancellation conditions below apply.

3/ Last-minute bookings

Any booking made less than 30 days before the start date of the stay must be paid in full and by bank card only.

4/ Late arrival and early departure

In the event of late arrival or early departure compared with the dates on your booking form, the full amount of the stay remains due. You will not be entitled to any refund for the part of the stay not used.

5/ No-show at the campsite

If you do not arrive at the campsite within 48 hours of the start of your stay, without supporting documents and/or news of your arrival, we will dispose of your accommodation. We will retain the costs in accordance with our cancellation conditions.

6/ Cancellation

By the purchaser

Any cancellation must be notified by letter and will take effect from the date of receipt of the letter:

• more than 30 days before your arrival, the deposit is retained by the campsite
• less than 30 days before your arrival, the full amount of the rental, booking fees and insurance premium are retained.

To obtain possible compensation, we recommend that you take out cancellation or interruption insurance when booking.

By the campsite:

If the campsite has to cancel its pitch and/or rental accommodation services at any site featured in this brochure, any customer who has received a booking confirmation will be informed by registered letter and then fully refunded up to the amounts paid.

7/ Security deposit

For rental accommodation, a security deposit of 500 euros will be requested on arrival; it will be returned at the end of your stay or by post within a week of your departure at the latest.

The campsite reserves the right to keep part or all of the amount in the event of damage to the accommodation and its contents and/or to equipment on the campsite.

If cleaning has not been done on departure, the campsite also reserves the right to deduct the cleaning fee shown on the Prices page: €30 (cabin), €60 (ecolodge and hut), €80 (bungalows), €90 (Comfort chalets) and €110 (lodges and Star chalets).

8/ Minors

Minors not accompanied by their parents are not accepted at our campsite.

9/ Pets

Dogs and cats (except category 1 and 2 dogs) are allowed on pitches; only 1 dog under 15 kg is allowed in some of our accommodation.

Dogs must be kept on a lead within the campsite.

Please respect the hygiene and environment of the campsite. Walks for toilet needs must take place outside the campsite.

Noise nuisance is not tolerated. Dogs must never be left alone in rental accommodation or on pitches.

The health record must be presented on arrival at the campsite. Rabies vaccination and an identification certificate are compulsory.

10/ Complaints

Any complaint following a stay must be made in writing and sent by registered letter with acknowledgement of receipt within 20 days after your stay.