FAQ
FAQ – Camping Les Vernières in La Bourboule
Booking, rates, opening hours, pets, spa guests: all the answers to help you plan your stay. Can’t find your answer? Write to us.
- 📞 +33 4 73 81 10 20
- ✉️ contact@camping-la-bourboule.fr
- 🕗 Reception 8.30am-12pm · 2pm-7pm
General questions
Bookings
How do I book a pitch?
We recommend booking online via our secure form, or you can book by phone with our team.
Can I cancel a booking?
Yes, cancellation is possible. See our terms and conditions for details.
Do you accept group bookings?
Yes, we welcome groups of fewer than 12 people. Please contact us for a personalised quote.
General questions
Prices and payment
Which payment methods do you accept?
Bank card, bank transfer, Chèques Vacances and cash.
Are there discounts for long stays?
Yes, spa-cure packages and discounts are available for stays of 21 nights or more (see the 2027 prices page).
Do pets cost extra?
Yes, for a small supplement per night.
General questions
On-site services
Is there Wi-Fi at the campsite?
Yes, available across almost the whole site.
Do you rent out equipment?
We rent out fridges and baby kits (cot, high chair).
Is there a grocery shop on site?
Within 500 m there are 2 supermarkets and 1 convenience store, also open on Sundays.
General questions
Activities and leisure
What activities are available?
Heated pools, playground, gym and summer entertainment: guided hikes and friendly evenings.
For outdoor activities, click here
Is the campsite close to the La Bourboule thermal baths?
Yes, 800 m away, with flat and safe access on foot or by bike.
Do you organise activities for children?
Yes, a kids’ club runs in high season.
General questions
Opening hours and access
What are the arrival and departure times?
Rental accommodation: arrival from 3 pm, departure before 10 am.
Pitches: arrival from 2 pm, departure before 12 noon.
Is the campsite accessible to people with reduced mobility?
Yes, several facilities are adapted.
Is there parking?
Yes, free for our campers.
Are visitors allowed?
Yes, visitors are welcome. They must report to reception on arrival and pay the visitor fee: €8 per child (2 to 18 years) and €10 per adult.
What are the pool opening hours?
At Camping Les Vernières, the pools and the whole water area open at 10 am and close at 7 pm.
General questions
Pets
Are pets allowed?
Only dogs under 15 kg are accepted in some rental accommodation,
and pets are accepted on all pitches without restriction,
provided campsite rules and veterinary regulations are respected.
Are certain breeds restricted?
Category 1 and 2 dogs are not allowed, in accordance with French regulations.
General questions
Environment and commitment
Is the campsite eco-friendly?
Yes: waste sorting, composting, less plastic, LED lighting, electric equipment and vehicles, etc.
Clef Verte and LPO labels.
Do you offer local produce?
Yes, our snack bar favours local producers.
General questions
Contact
How can I contact you?
By phone, email or via our contact form online.
Where can I find your contact details?
On the contact page of the website.
Spa-guest stay
Bookings & stays
Do you have special rates for spa-cure guests?
Yes, we offer several 21-night packages depending on the number of people.
How do I book a spa-cure stay?
We recommend booking online; the rate is applied automatically for 21 nights or more.
Are spa-cure stays flexible?
Yes, we adapt arrival and departure dates to your treatment schedule.
Spa-guest stay
Proximity to the thermal baths
How far are you from the La Bourboule thermal baths?
The campsite is about a 10-minute walk from the thermal baths, with flat and safe access.
How far are you from the Le Mont-Dore thermal baths?
We are about 6 kilometres from the Le Mont-Dore thermal baths.
Is there a shuttle to the thermal baths?
Yes, a campsite shuttle runs regularly between the campsite and the thermal baths.
On booking
Do you have information about treatment schedules?
Brochures and timetables of the thermal establishments are available at reception.
You will find information about the La Bourboule thermal baths here and those of Le Mont-Dore here
Spa-guest stay
Accommodation & comfort
Which types of accommodation suit spa-cure guests?
We offer comfortable mobile homes, chalets and pitches close to the shower blocks.
Is the accommodation heated?
Lodges, chalets, bungalows and huts are heated. We also have a heated, insulated shower block.
Are there facilities to relax after treatments?
Our accommodation has terraces and quiet areas to help you relax.
Spa-guest stay
Specific services
Do you offer long-term Wi-Fi packages?
Wi-Fi is free at Camping Les Vernières
Is there a laundry on site?
Yes, a laundry with washing machines and tumble dryers is available to spa-cure guests.
Do you offer suitable food?
In high season our snack bar offers balanced menus and favours local produce.
Spa-guest stay
Daily life
Which shops are nearby?
There are supermarkets very close by, and La Bourboule town centre is a few minutes’ walk away.
Are there activities suited to spa-cure guests?
Yes, we offer gentle hikes, wellness workshops (yoga, massage) and friendly evenings.
Are pets allowed during spa-cure stays?
Yes, dogs are welcome for a small supplement.
They are not allowed in some accommodation.
Cats are not accepted in the accommodation.
Another question?
The Les Vernières team will answer by email or phone.
See also: 2027 rates · The campsite · Spa-guest stay